Good customer service should be a priority for you – from the first moment that you meet a new customer until they leave your store. You need to give them a reason to buy products and services from you (and to keep coming back). Though many business owners worry that it is too hard, the truth is that it is doable. Here are some tips to help you provide good customer service.
Smile.
Customer service starts with a smile. Greet your customers as they walk through the door. This will start their visit off on the right foot. Are you talking on the phone with customers? Even though they can’t see you, you should still smile. It brings a pleasant tone to your voice.
Listen to your customers.
Most people don’t properly listen to people when they talk. However, you need to give your undivided attention to your customers. They will know when you are paying attention and when you aren’t.
Focus on staff training.
If you have employees, you need to make them understand how much good customer service means to you. Make sure that they receive proper customer service training so that they know how they should handle clients, especially when problems arise. If your employees have the right tools, it can only help your business.
Respond quickly.
Most businesses have a policy where they return all phone calls and emails within one business day. Are you able to do that? If not, make sure that you let your customers know this beforehand. Most customers don’t mind waiting as long as they know how long it will be.
With a positive, responsive attitude, excellent training, and a service mindset, you can provide good customer service. It’s a simple tool for creating better, long-term client relationships.
Remember, running a business successfully does not need to be complicated. Keep it simple!
For more interesting topics to help you successfully manage the challenges of growing your business profitably, please search our blog at our website www.portalcfo.com.
Manny Skevofilax is a consultant and speaker that helps his clients successfully navigate the challenges of growing their businesses profitably. Since 2003, Manny helps businesses enhance their results by using his experience in strategic planning, financial statement analysis, operations, organizational development, and team-building. His consulting firm, PORTAL CFO Consulting, Inc., has attracted clients from diverse industries in the United States and abroad.
Manny can be reached at 410-808-3441 or via email at manny@portalcfo.com.