New businesses start every day all around the world. Unfortunately, all of them are not successful and some eventually fold. The competition is fierce. To compete, you must set yourself apart from other businesses in your field. Study your competitors and find at least one thing that makes your business stand out from the others and capitalize on it. Running the day-to-day operations of your business with the following information in mind will keep you on the right track.
Work Smart
Set aside time to identify what your strengths are in relationship to your business goals and define your role. For other tasks, delegate them to your employees according to their capabilities or outsource the work if you are the sole proprietor. For financial matters, seek the advice of an experienced consulting service to customize a plan for the growth of your business.
Hire Qualified Employees
Due diligence in finding qualified employees is crucial. Make sure that information on the resume lines up with the actual skills of the potential employee. Thoroughly check the employment history on resumes, do background checks and check the social media pages of applicants to ensure that the chosen candidate is right for the job. Consider allowing prospective workers to come in on a trial basis to prove their skills before making a firm employment offer.
Customer Service
Creating an exceptional customer service experience can make all the difference in your business. From start to finish, strive to make every customer encounter a positive one so that the consumer will want to come back. When a negative experience occurs, listen to the feedback your customer provides and implement changes to address valid concerns. Start a customer loyalty program to reward repeat business on a scale that is attainable for your particular business.
Remember, running a business successfully does not need to be complicated. Keep it simple!
For more information on business analysis, business planning, and ways to grow your small business profitably, please check out our website www.portalcfo.com.
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Manny Skevofilax is a consultant and speaker that helps his clients successfully navigate the challenges of growing their businesses profitably. Since 2003, Manny helps businesses enhance their results by using his experience in strategic planning, financial statement analysis, operations, organizational development, and team-building. His consulting firm, PORTAL CFO Consulting, Inc., has attracted clients from diverse industries in the United States and abroad.
Manny can be reached at 410-808-3441 or via email at manny@portalcfo.com.