Businesses have one thing that propels them forward – customers. Without the customer they fall back. That’s why the relationship with customers can never be underestimated. Whether you call it customer service or the customer experience, excelling here is an integral part of succeeding in business. So, with that in mind, here are 3 easy ways businesses can provide better customer service:
1. Be real
Most people do not practice authenticity. It’s so easy to put up a false front with others because we learn “proper” ways to behave with others. This leads to people hiding their true authenticity. Why does this matter? The barrier you create when putting up a false front blocks out the relationship with the customer. When you are authentic, the barriers come down and you’re free to connect on an emotional level.
2. Practice reflective listening
When customers contact your business with problems, it’s important to do not just listen, but do the right kind of listening. Reflective listening involves restating back to the person what you thought they said or meant and how it may have made them feel. This helps the person feel validated, truly heard, and provides them with an opportunity to clear up any misunderstanding in what you repeat back to them.
3. Practice a positive attitude
A positive outlook on everything can alter the way you perceive the world. It will become a habit after you practice looking at the positive side of things. Others who are around you will feel the energy and radiance that emanates from you. In addition, people enjoy spending time with others who are like this. A positive attitude also inspires employees to do their best which is an important part of your customer service plan.
Remember, running a business successfully does not need to be complicated. Keep it simple!
For more information on business analysis, business planning, and ways to grow your business profitably, please check out our website www.portalcfo.com.