3 Easy Ways Businesses can Provide Better Customer Service

3 easy ways businesses can provide better customer service

Businesses have one thing that propels them forward – customers. Without the customer they fall back. That’s why the relationship with customers can never be underestimated. Whether you call it customer service or the customer experience, excelling here is an integral part of succeeding in business.  So, with that in mind, here are 3 easy ways businesses can provide better customer service:

1. Be real

Most people do not practice authenticity. It’s so easy to put up a false front with others because we learn “proper” ways to behave with others. This leads to people hiding their true authenticity. Why does this matter? The barrier you create when putting up a false front blocks out the relationship with the customer. When you are authentic, the barriers come down and you’re free to connect on an emotional level.

2. Practice reflective listening

When customers contact your business with problems, it’s important to do not just listen, but do the right kind of listening. Reflective listening involves restating back to the person what you thought they said or meant and how it may have made them feel. This helps the person feel validated, truly heard, and provides them with an opportunity to clear up any misunderstanding in what you repeat back to them.

3. Practice a positive attitude

A positive outlook on everything can alter the way you perceive the world. It will become a habit after you practice looking at the positive side of things. Others who are around you will feel the energy and radiance that emanates from you. In addition, people enjoy spending time with others who are like this. A positive attitude also inspires employees to do their best which is an important part of your customer service plan.

Remember, running a business successfully does not need to be complicated.  Keep it simple!

For more valuable articles to help you successfully manage the challenges of growing your business profitably, please search our blog at our website www.portalcfo.com.

 

Business Advice: Tips to Deal with Workplace Drama

best ways to deal with workplace drama

One of the hardest parts of running a business with employees is dealing with workplace drama. It can affect everyone and the health of the business. Unhappy employees often bring everyone (and their productivity) down so it is important that you deal with the drama quickly and efficiently. Here are some tips to deal with workplace drama.

  1. Have rules against drama. By outlining office drama and your policy in your handbook, you are setting an example. You are showing your employees that you will not tolerate gossip, bullying, and other unhealthy behavior in your office.
  2. Catch it early. While most people know that employees will talk and tease each other, you shouldn’t let it go until it gets out of hand. Handle it before it gets too big and it will be much easier to stop.
  3. Don’t listen to gossip. Office gossip can really hurt employees. If you hear gossip, put a stop to it. You may be able to talk to key players, though you may also want to have a staff meeting about how you won’t tolerate gossip.
  4. Have punishments for “drama queens or kings.” Many people feed on gossip and drama. You need to make sure that you have punishments for those who spread gossip and cause trouble. You must enforce these in order to make them work.
  5. 4. If you are really struggling with drama in your workplace, you may want to consult some experts. There are behavioral experts who come into your office and give seminars on workplace drama. This may be a real eye-opener for some of your employees (as well as you)!

Remember, running a business successfully does not need to be complicated.  Keep it simple!

For more information on business analysis, business planning, and ways to grow your business profitably, please check out our website www.portalcfo.com.

Business Advice: Tips For Dealing with Unhappy Customers

Portal CFO tips for dealing with unhappy customers

You can’t make everyone happy. There are going to be times when you have unhappy customers and you (and your team) are going to have to deal with it. Here are some tips for dealing with unhappy customers.

Stay calm. If your customer starts yelling at you, you can’t yell back. It will only make the situation worse; so do everything that you can to stay calm.

Don’t make excuses. Most people try to push blame on others when someone is mad. However, if a customer is unhappy, you are going to have to take responsibility for it and make it right.

Just listen. It is important that you listen to everything that they have to say. Most of the time, unhappy customers just want to vent their frustrations out. You should make sure that you are listening to their concerns and really hear them.

Be sympathetic. Your customers may just need to know that you understand how they feel. For that reason, you should express sympathy for him or her.

Apologizing goes a long way. Make sure that you apologize for their inconvenience. Saying a simple “I’m sorry” goes a long way toward keeping a customer.

Find out what your customer wants. Obviously, your customer called you (or came back in) for a reason. Find out how you can make the situation better, whether you replace the product that is broken or give them a refund.

By listening and finding a solution, you are on your way to keeping your customer. If you get angry and yell at the customer, you are definitely going to lose him or her. For this reason, you need to listen and apologize before you find a solution. If possible, don’t let your customer hang up (or leave) without solving the problem!

Remember, running a business successfully does not need to be complicated.  Keep it simple!

For more information on business analysis, business planning, and ways to grow your business profitably, please check out our website www.portalcfo.com.

Business Advice: Reasons You Need a Lawyer

reasons why business owners need a business lawyer

While most small business owners don’t think that they will ever need a lawyer for their business, it is important that you have a relationship with one. Even if you aren’t worried about being sued, there are many other times when you should have a lawyer for your business. Here are just three reasons why you need a lawyer for your business:

  1. A lawyer will help you set your business up correctly.

    It is important that you understand why you should set your business up as a sole proprietorship, limited liability company (LLC), limited liability partnership (LLP), or an S corporation. While most people don’t really understand why you should choose one over the other, a lawyer will make sure that you understand the reasons and start your business off right.

  2. The law is complicated.

    Legal forms are often hard for most people to understand. For this reason, you should consult a lawyer prior to signing any paperwork. A lawyer will also help you with your forms and contracts, so you will know that it is all legal.

  3. It can be expensive!

    It is good to have a relationship with a lawyer before you would ever need their services. Not only are they good sounding boards prior to signing a contract, it is good to have one on your side prior to any legal troubles. If you wait until you are stuck in court, it might be too late and end up costing you a lot more money than it should.

Remember, running a business successfully does not need to be complicated.  Keep it simple!

For more interesting topics to help you successfully manage the challenges of growing your business profitably, please search our blog at our website www.portalcfo.com.